ACCESSDIRECT ANNOUNCES ‘WHITE GLOVE’ SERIES

OVERLAND PARK, KANSAS: AccessDirect, a leading provider of auto-attendant services, has announced the first in a series of web releases about its “White Glove” brand of customer service. These weekly pieces will demonstrate AccessDirect’s customer focus by featuring unique solutions developed for actual new clients from all sorts of businesses.

“There are many companies that provide products similar to ours,” said AccessDirect President and CEO John Kinskey. “What sets us apart is our commitment to customer service. With AccessDirect, you’re not just entering your credit card on a website and then getting a link to a setup page and an email message with recording instructions. You’re getting a full customer service experience, with knowledgeable salespeople and the best customer service in the industry.”

The White Glove series will showcase AccessDirect’s commitment to customer satisfaction and exhibit the experience, technical savvy, business knowledge, and creativity that it has built with its staff.

“When you call AccessDirect, you’re not calling an outsourced frontline worker who doesn’t know anything about your account or your problem,” continued Kinskey. “You’re calling into our office in Overland Park, Kansas, and speaking to one of our dedicated employees. What’s more, you can call in and speak to the original salesperson or serviceperson from when you set up your account. With AccessDirect, you always get a friendly voice, ready and willing to help.”

About AccessDirect:

Founded in 1997, AccessDirect is a leading cloud-based service provider of virtual PBX auto-attendant services that include call routing, voicemail, find-me/follow-me, voice-to-email, fax-to-email, professionally-recorded greetings, and customized programming. Based in Overland Park, Kansas, AccessDirect serves a national clientele of small, medium and large businesses and provides local numbers in more than 100 markets, as well as toll-free and vanity numbers. For more information, visit www.messagingservice.com.

Hosted PBX with Advanced Fax-to-Email Features

Fax machines along with toner and paper are expensive and really not necessary with today’s technology. Scanning documents and sending them is much easier, and receiving faxes via email is hassle-free and convenient. Every single package AccessDirect offers allows for fax-to-email services! If you would like to purchase a number for voicemail or for an auto-attendant, fax-to-email is enabled for that number as well. Our system automatically detects an incoming fax tone and converts your fax to as a .pdf file.

Fax-to-Email Feature with an Assortment of Benefits

Fax-to-email can save your small business money. No more toner, no more paper, and no more digging through faxes on the fax machine. Some other benefits include:

• The ability to check fax messages received on your email account at any time– from anywhere!
• Large faxes can be received all at once
• Fax mail that is needed for future reference can be stored in any file format on your computer system
• You can save, forward, delete or print a hard copy of the faxes
• Unlike the normal fax machines, customers never get busy signals
• Enables your employees to manage faxes from their desktops

Maintain Single and Multiple Fax Numbers

With fax-to-email from AccessDirect, you are notified immediately when new fax messages arrive on your cell phone or your pc, and so you will not overlook important faxes. Having fax-to-email means you no longer have to sort faxes, or worry about running out of paper and losing documents. The best part of our fax-to-email feature is that it comes with any package you decide to purchase. It’s just another added benefit to the service provided by AccessDirect, because we think you deserve the very best customer satisfaction!

Hosted PBX Phone Systems Create a professional image

Creating a professional corporate image can a big challenge for a small business in today's competitive market. Hosted PBX systems are an excellent option for many businesses.

Advanced Customized Features help direct your calls efficiently

Customers expect a professional greeting when they call your business number. With the advanced call management features of a hosted PBX phone system, you can provide a professional interface for your callers and improve your business image. Similar to a costly enterprise-level hardware system, hosted PBX systems include the following features at a fraction of the cost:

• Find me/follow me call forwarding
• Auto attendant
• Voice to email
• Fax to email
• Call transfers
• Music on hold

Calls to your main business number are managed by the auto attendant’s custom programming. It greets callers with a professionally recorded greeting and allows them to select from a menu of options such as dial-by-name, dial-by-extension and more. It quickly transfers calls to the selected extensions. A hosted PBX can cover your lines when they are unanswered or all the lines are busy, allowing you to first answer your calls live, if desired.

Manage Business from Anywhere

With hosted VoIP PBX phone system you can remain connected with your customers during business hours and after-hours send the calls to voice mail. Its advanced call forwarding feature forward calls from your primary business number to your cell phones, land lines or home office lines. The find me feature allows you to work from any location. Some of the other benefits you can enjoy are:

• Fewer missing calls
• Enhance workforce efficiency
• Improve customer service
• No hardware to buy
• Easy to setup

For hosted PBX phone systems, call an expert! AccessDirect can help you customize a solution to fit your business needs.

Virtual PBX - Connects Customers to the Right Employee

With a virtual PBX phone system installed in your office, calls arriving to your primary business numbers can be easily routed to other phone lines assigned as extensions. This helps customers connect to the right employee whenever they want.

Virtual Extensions- Facilitate to Connect with your Customers

The virtual PBX phone systems assigns extensions to each department or employee. When a call arrives from your customers, the PBX phone system’s find-me/follow-me call forwarding option routes the call to the office’s primary telephone number initially, and if the call remains unanswered, it is instantly transferred to the other numbers prefixed as extensions. These can be your office phone, cell phone, home landlines or other VoIP phone systems.

If all extension lines are simultaneously busy, calls are forwarded straight away to the voicemail system, where the callers are prompted to leave voice messages. This advanced call forwarding feature of virtual PBX phone system allows your workforce to work from anywhere, across the country or town. Moreover, customers get the opportunity to contact the right employees to take care of their specific business needs.

Auto Attendant and Live Person Call Answering

To help small business entities remain competent in the spirited business scenario, virtual PBX phone systems come with an array of sophisticated communication features. These include auto attendant, automatic call distribution, voice to email, fax to email, music on hold, caller ID, call conferencing and more. Incoming calls are promptly answered by the auto attendant with recorded greetings. This allows callers to choose from a menu of options. Through its portal interface, calls are routed to appropriate extensions, conference rooms, call queues, groups or mailboxes quickly, without giving off line busy signals.

Along with the auto attendant, the virtual PBX phone systems also allow a live person to take calls. All you have to do is set up a telephone number to ring a specific extension initially or a group to enable simultaneous or sequential rings.

VoIP Features at Affordable Monthly Charges

With their exclusive features, virtual PBX phone systems are a real benefit for budding business entities. The entire infrastructure is maintained by the service provider and made available to business offices at an affordable charge.

Hosted PBX - Enjoy Call Center Features

With their efficient call center features, hosted PBX phone systems make your business communications smooth and easy. The success of any business primarily depends on customer satisfaction.

The sophisticated features of these phone systems offer excellent customer interface and make your business look like a Fortune 500 company. The sophisticated customer-friendly features of the system include the following:

Auto-attendants: Hosted PBX phones have an auto attendant feature that ensures efficient management of incoming calls. Callers are greeted professionally with recorded messages. The auto attendant then directs calls to other extensions as requested by callers from a menu of options that includes dial by name, dial by department, or dial by extension.

Live Person Answering – PBX systems also have a live person answering system. For this, the calls are made to ring to a specific extension or group first, resulting in sequential rings. Any staff member can answer the call.

Find me/Follow me: PBX phone systems provide your staff with great flexibility at work. Even if they are away from the office and at a far off location, calls are efficiently transferred to designated home or cell numbers. This advanced call center feature allows them to stay connected to the office at all times.

Hosted PBX with Advanced Portal Interface

PBX phone systems have an advanced portal interface. The system facilitates call routing to extensions, mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants. The advanced call center features of these phone systems make sure that you do not miss out on any important business calls. In case incoming calls go unattended, they are directed to the voicemail box of the phone system. Callers can leave their voice messages in the voicemail box and the users can conveniently retrieve them later.

Reliable service providers offer PBX services at nominal rents as well as provide timely updates and after-sales support.

Hosted PBX - Advanced Phone Answering

A hosted PBX phone system equipped with advanced phone answering features enhances business productivity and enables to establish a professional business image for your small business organization.

Excellent Call Management Features

With the help of a hosted PBX system with advanced phone answering functions, you can easily communicate with your local and long distance callers using a single existing main business telephone number. The functionalities incorporated include auto attendant, find me follow me call forwarding, call waiting, caller identity, voicemail, music on hold, call conferencing and lots more.

Handles Business Calls in a Professional Style

The auto attendant feature included in the hosted PBX system answers all your business calls in a proficient manner. The callers are greeted with recorded salutation messages and provided with a menu of options such as dial by name, dial by extension, 1-4 digit extensions, zero out to live operator and more. Based on the option selected by the caller calls are routed to the appropriate departments or persons. It answers multiple calls at the same time without giving conventional busy tones for the callers.

By using the find me follow me call forwarding feature, calls to the official numbers are forwarded to the alternate set of extension phone numbers including residence or cell number. You can therefore communicate with your workforce and customers from any remote location. Unanswered calls are directed to the voicemail box, wherein callers can leave voice messages. Thus the system eliminates any possibility of missing important business calls. The system can also forward these voice messages to your email account as audio file attachments.

No need to Purchase Costly Equipments

In order to utilize the advanced phone answering features of a hosted PBX system, it is not necessary to buy and maintain costly PBX equipments in your office since these are kept at the service provider’s site. As the services are shared among a number of users, you can make use of the services at affordable monthly charges.

Telephone Automated Attendant System

With the support of a telephone service with automated attendant system, business calls can be managed in a truly professional style. Besides, your callers can be provided with a superior communication interface.

Additional Workforce Not Necessary for Answering Calls

By implementing a telephone service with automated attendant system you can meet your business communication requirements by making minimum investment. Moreover, you can avoid the expenses involved in appointing additional reception staff for answering telephone calls. The system answers the calls to your local phone numbers or toll free numbers with appropriate salutation messages. It can be programmed to provide personalized greeting messages for the callers depending on business hours, non business hours, weekdays and holidays.

To route the calls to the exact extension lines, the automated attendant offers the callers with a menu of options such as dial by name, dial by extension, zero out to live operator and more. It can control multiple calls concurrently and execute the call transferring process without sending busy tones to the callers.

Remain in Touch with Your Clients from Remote Locations

The system can roll the calls from your official numbers to your personal telephone numbers, including cell numbers, using the find me follow me call forwarding feature. All unattended calls are transferred to the voice mail system, where the callers can leave voice messages. The system thus ensures that every single call from your clients is managed properly.

To take advantage of exceptional call management functionalities with the automated attendant system integrated in your telephone, it is not necessary to install and maintain any expensive PBX hardware in your site. The required equipments are maintained at the site of the service provider.