ACCESSDIRECT ANNOUNCES ‘WHITE GLOVE’ SERIES

OVERLAND PARK, KANSAS: AccessDirect, a leading provider of auto-attendant services, has announced the first in a series of web releases about its “White Glove” brand of customer service. These weekly pieces will demonstrate AccessDirect’s customer focus by featuring unique solutions developed for actual new clients from all sorts of businesses.

“There are many companies that provide products similar to ours,” said AccessDirect President and CEO John Kinskey. “What sets us apart is our commitment to customer service. With AccessDirect, you’re not just entering your credit card on a website and then getting a link to a setup page and an email message with recording instructions. You’re getting a full customer service experience, with knowledgeable salespeople and the best customer service in the industry.”

The White Glove series will showcase AccessDirect’s commitment to customer satisfaction and exhibit the experience, technical savvy, business knowledge, and creativity that it has built with its staff.

“When you call AccessDirect, you’re not calling an outsourced frontline worker who doesn’t know anything about your account or your problem,” continued Kinskey. “You’re calling into our office in Overland Park, Kansas, and speaking to one of our dedicated employees. What’s more, you can call in and speak to the original salesperson or serviceperson from when you set up your account. With AccessDirect, you always get a friendly voice, ready and willing to help.”

About AccessDirect:

Founded in 1997, AccessDirect is a leading cloud-based service provider of virtual PBX auto-attendant services that include call routing, voicemail, find-me/follow-me, voice-to-email, fax-to-email, professionally-recorded greetings, and customized programming. Based in Overland Park, Kansas, AccessDirect serves a national clientele of small, medium and large businesses and provides local numbers in more than 100 markets, as well as toll-free and vanity numbers. For more information, visit www.messagingservice.com.

Hosted PBX with Advanced Fax-to-Email Features

Fax machines along with toner and paper are expensive and really not necessary with today’s technology. Scanning documents and sending them is much easier, and receiving faxes via email is hassle-free and convenient. Every single package AccessDirect offers allows for fax-to-email services! If you would like to purchase a number for voicemail or for an auto-attendant, fax-to-email is enabled for that number as well. Our system automatically detects an incoming fax tone and converts your fax to as a .pdf file.

Fax-to-Email Feature with an Assortment of Benefits

Fax-to-email can save your small business money. No more toner, no more paper, and no more digging through faxes on the fax machine. Some other benefits include:

• The ability to check fax messages received on your email account at any time– from anywhere!
• Large faxes can be received all at once
• Fax mail that is needed for future reference can be stored in any file format on your computer system
• You can save, forward, delete or print a hard copy of the faxes
• Unlike the normal fax machines, customers never get busy signals
• Enables your employees to manage faxes from their desktops

Maintain Single and Multiple Fax Numbers

With fax-to-email from AccessDirect, you are notified immediately when new fax messages arrive on your cell phone or your pc, and so you will not overlook important faxes. Having fax-to-email means you no longer have to sort faxes, or worry about running out of paper and losing documents. The best part of our fax-to-email feature is that it comes with any package you decide to purchase. It’s just another added benefit to the service provided by AccessDirect, because we think you deserve the very best customer satisfaction!

Hosted PBX Phone Systems Create a professional image

Creating a professional corporate image can a big challenge for a small business in today's competitive market. Hosted PBX systems are an excellent option for many businesses.

Advanced Customized Features help direct your calls efficiently

Customers expect a professional greeting when they call your business number. With the advanced call management features of a hosted PBX phone system, you can provide a professional interface for your callers and improve your business image. Similar to a costly enterprise-level hardware system, hosted PBX systems include the following features at a fraction of the cost:

• Find me/follow me call forwarding
• Auto attendant
• Voice to email
• Fax to email
• Call transfers
• Music on hold

Calls to your main business number are managed by the auto attendant’s custom programming. It greets callers with a professionally recorded greeting and allows them to select from a menu of options such as dial-by-name, dial-by-extension and more. It quickly transfers calls to the selected extensions. A hosted PBX can cover your lines when they are unanswered or all the lines are busy, allowing you to first answer your calls live, if desired.

Manage Business from Anywhere

With hosted VoIP PBX phone system you can remain connected with your customers during business hours and after-hours send the calls to voice mail. Its advanced call forwarding feature forward calls from your primary business number to your cell phones, land lines or home office lines. The find me feature allows you to work from any location. Some of the other benefits you can enjoy are:

• Fewer missing calls
• Enhance workforce efficiency
• Improve customer service
• No hardware to buy
• Easy to setup

For hosted PBX phone systems, call an expert! AccessDirect can help you customize a solution to fit your business needs.