VoIP Auto Attendant - Manages Calls in a Professional Manner

The VoIP auto attendant or virtual receptionist offers business offices an efficient way to manage inbound calls and route them to the right person. It works through interactions with the caller to manage calls in a professional manner and enhance the efficiency of customer service.

Efficient Call Management

The auto attendant of the VoIP phone system helps small and mid-sized businesses project a big business image. The auto attendant greets inbound calls with professional sounding greetings. You can even customize the greeting messages for business hours, off-business hours and holidays. The virtual receptionist offers callers several call routing options like dialing by name, extension or department. It can be easily programmed to route calls to mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants.

This kind of interface provides your small business office with a big company image.

VoIP Auto Attendant Benefits

Besides helping you promote a big business image, a fully featured auto attendant service simplifies your business communications to a great extent. The benefits you enjoy include:

• Improved staff productivity
• Enhanced customer service
• Saves time and money
• Streamlines business communications
• Reduces caller on-hold time

The auto attendant has the ability to handle multiple calls coming in simultaneously and route them to the right person. It allows you to receive phone calls wherever you are. If lines are busy and calls are unanswered, they are diverted to a voice mail system. The automated call handling features of a VoIP phone system can be integrated to local or toll-free business numbers too.

The VoIP phone system is an affordable option for small businesses. You do not need any change in your hardware or set up to install it. Your service provider can set it up for you with the existing phone lines.